SHIPPING

Orders are prepared every working day except for domestic shipments on Fridays, as we prefer that they do not remain in GLS warehouses over the weekend, but during high-volume seasons, we also ship them on Fridays.

We ship worldwide, and delivery times and costs may vary depending on the destination. Below are the general rules governing shipping:

SPAIN (Mainland and Balearic Islands): FREE. Delivery times are ⅚ working days, as the garments are made to order and custom-made. If the item is in stock, delivery will take 24 hours. During peak periods such as Christmas, delivery times may be affected, so we recommend contacting us to confirm the delivery date. Once the order has been placed, customers will be contacted via WhatsApp, where the specific shipping date will be provided based on the characteristics of the order.

CANARY ISLANDS: Shipping costs are €25. We ship to the Canary Islands, but we recommend contacting us to agree on a delivery date, as delivery times are longer than on the mainland.

EUROPE: Shipping costs are €15 for orders under €650; for orders over this amount, shipping is FREE. Delivery times are 6/7 working days, as the garments are made to order and custom-made. If the item is in stock, delivery will take 3–5 working days. During peak periods such as Christmas, delivery times may be affected, so we recommend contacting us to confirm the delivery date. Once the order has been placed, customers will be contacted via WhatsApp, where the specific shipping date will be provided based on the characteristics of the order.

OUTSIDE THE EU: Shipping costs are €65 for orders under €650. For orders over this amount, shipping is FREE. All shipments are DDP (transportation and customs costs included in the final payment). Delivery times are 8/10 working days, as the garments are made to order and custom-made. If the item is in stock, delivery will take 6/7 working days. During peak periods such as Christmas, delivery times may be affected, so we recommend contacting us to confirm the delivery date. Once the order has been placed, customers will be contacted via WhatsApp, where the specific shipping date will be provided based on the characteristics of the order; however, because customs are involved in this case, it is impossible to provide an exact date.

You can track your shipment in your account on the website. Orders - Nomadi Deluxe - Account. We generally work with the same shipping company in Spain and Europe (sometimes GLS works with local partners). You will usually receive information by email and WhatsApp regarding the status of your order.

EXCHANGES AND RETURNS

The general policy governing exchanges and returns is as follows

• Exchanges and returns are only possible within 14 calendar days of receiving the order.

• Exchanges and returns will be accepted if the item is returned in its original condition (with its cover, original tag, free from stains, and in its original packaging).

• Contact us to request an exchange or return via two channels:

EMAIL: info@nomadideluxe.com

WHATSAPP: +34 651507352

• Custom garments that have been modified from the original design at the customer's request cannot be exchanged or returned.
  

EXCHANGES AND RETURNS ARE SUBJECT TO THE FOLLOWING COSTS:

SPAIN (Mainland and Balearic Islands): At Nomadi, we make garments to measure and strive to provide premium service by confirming the size with you before shipping; therefore, exchanges are free of charge (provided the exchange is for a garment of equal or greater value), but returns cost €15. This amount will be deducted from the payment when the refund is issued.

CANARY ISLANDS: Contact us for exchanges and returns.

EUROPE: At Nomadi, we make garments to measure and strive to provide premium service by confirming the size with you before shipping. Due to logistics costs, exchanges and returns will incur a cost of €15. In the case of returns, this amount will be deducted at the time of the refund for the garment.

OUTSIDE THE EU. At Nomadi, we make garments to measure and strive to provide premium service by confirming the size with you before shipping. Due to logistics costs, exchanges and returns will incur a cost of €65. In the case of returns, this amount will be deducted at the time of the refund for the garment.